COVID-19 response: What’s open, closed, canceled, postponed, adjusted

Staff Reports, Pacific Daily News USA TODAY NetworkPublished 10:00 p.m. ChT March 15, 2020 | Updated 1:51 p.m. ChT March 28, 2020AD0:10

Visitors seeking assistance at the Guam Memorial Hospital’s emergency room on March 13, 2020, are pre-screened by hospital security officer Ricky San Nicolas. The screening has been implemented due to coronavirus concerns. Pacific Daily News

The government and the community are responding to COVID-19. Check the list to see the status of services and meetings.


  • Guam Department of Education classes have been canceled.
  • Catholic Schools have been canceled until further notice.
  • All in-person classes at the University of Guam have been canceled for the rest of the semester.
  • Guam Community College is closed.
  • St. John’s School classes have been canceled.
  • St. Paul Christian School has been canceled.
  • Guam Adventist Academy has been canceled.
  • Harvest Christian Academy is continuing classes in an online format for K3 to 12th grade students beginning Friday, March 27.
  • Temple Baptist Christian School – closed until further notice
  • SIFA Learning Academy – closed until further notice
  • Guahan Academy Charter School – closed until further notice 
  • iLearn Academy Charter School – closed until further notice 

Coronavirus: Guam will receive $479k in federal funds for COVID-19 response

Hospitals, clinics, eye, dentistry and veterinary care

  • Guam Memorial Hospital: One visitor per patient is allowed. The emergency department is limited to patients and staff only, unless the patient requires a guardian. Temperature screening of visitors is being conducted.
  • Guam Regional Medical City:  Visitation is suspended.
  • The U.S. Renal Care Dialysis Centers remain open until further notice.
  • FHP medical/urgent care department hours of operation will be 7 a.m. to 7 pm. Dental and Vision departments will be temporarily suspending routine visits and will have on-call provider and staff to attend to urgent issues
  • TakeCare offices in Tamuning at the Baltej Pavilion, Philippines and Saipan, will be closed until further notice.
  • NetCare Life and Health Insurance Company Customer Service Center located at the Julale Center remains closed until further notice. Customers and providers requiring assistance such as eligibility verification, enrollment status, billing, off-island referrals may call 472-3610.
  • Guam Medical Care LLC will remain open. Operating hours are adjusted. All patients will require screening and temperature checks before entering the facility. Call  647-4174 for further instructions.
  • SDA clinic: Patients with symptoms, such as cough, runny nose, fever, sore throat, difficulty breathing, etc., will be redirected to an outdoor screening/treatment area, where they will be evaluated and treated in their vehicles. In addition, elective surgical cases have been postponed and elective dental procedures have been postponed. Routine eye appointments are suspended from March 20 until further notice. Only urgent eye care will be accepted. 
  • Harmon Loop Dental: Closed through through April 12. Expect to resume clinic hours on April 13. For emergencies contact 637-9696 or 637-0023.
  • ExpressCare Hagatna and Micronesia Mall locations are open from 9 to 5 p.m. Limiting patients, not seeing patients with cough or fever. Call before coming in.
  • Wise Owl Animal Hospital: Open 9 a.m. to 4 p.m. for medical cases only. All elective surgeries are canceled. All puppies are encouraged to continue their vaccines. All annual vaccinations are postponed. Most cases accepted in a drop-off basis from your car.
  • SuperDrug pharmacies remain open.

COVID-19: Here’s what social distancing is, and why it’s important during


  • Post Office: Regular hours, all branches
  • Department of Corrections: No visitation.
  • The Department of Youth Affairs: Maintains essential operations. Visitation for juveniles in custody will continue but are limited to phone calls and mail only until further notice. Parents/guardians can call 735-5022 and will be connected to the appropriate dormitory.
  • District Court of Guam: Closed to the public. The U.S. Pretrial and Probation Office will be closed if you need assistance call 969-4600
  • Libraries: Closed.
  • The Mayor’s Council of Guam has suspended all village-sponsored events and activities until further notice. 
  • All senior centers are closed.
  • Guam Regional Transit Authority: Both Paratransit and fixed route services continue normal operations at this time.
  • Guam Solid Waste Authority: Trash pick-up will operate normally as scheduled with the exception of recycling, which will not be picked up. Transfer stations are closed.
  • Mayors’ offices remain open.
  • Guam Judicial Center in Hagåtña and Northern Court Satellite in Dededo, offices of Probation Services Division and Judicial Education Center are closed to the public.  The court will hear some matters through video conference or telephonic appearance. All other Supreme Court and Superior Court matters are postponed. 
  • All local Social Security offices will be closed to the public for in-person service.
  • The Notary Examination scheduled for Monday, March 30, 2020, will be postponed until further notice. For questions or concerns please email Pauline Untalan at
  • The Department of Revenue and Taxation will remain closed.

More: Guam funeral homes adjust in light of coronavirus containment measure


  • The Guam Hotel and Restaurant Association: Office will be closed for the next 14 days. All GHRA meetings are canceled until further notice.
  • Guam Museum and the CHamoru Village: Closed for the next 14 days. CHamoru Village merchants and Wednesday night vendors are not to operate for the next 14 days.
  • Narcotics Anonymous: Meetings on Guam have been postponed until further notice. Online meetings are still being held.
  • The Guam Procurement Technical Assistance Center workshops for March are canceled.
  • Andrea R. Ilao Foundation’s Swing for ReliefGolf Tournament scheduled for March 28 has been canceled.
  • The Guam Running Club canceled all upcoming races, including the GRC Marathon, GRC Perimeter Relay, and community hosted races 5K or 2K. 
  • The John F. Kennedy High School reunion events are canceled. The mixer on March 27, the 5K on March 28 and the dinner gala on March 28 are canceled. 
  • University of Guam has canceled all sports.
  • War in the Pacific National Park visitor center is closed.
  • Guam National Wildlife Refuge–Ritidian Beach Unit closed effective March 25 until further notice. 

Utilities and telecom

  • Guam Power Authority and Guam Waterworks customer lobbies at are closed for in-person transactions. Customer service representatives will be available by phone to respond to service inquires. Pay-by-phone services will be available from 8 a.m. through 5 p.m. for GPA at (671) 647-5787 and for 24 hours a day for GWA at 647-4729. Customers can email at Disconnections for power and water are suspended through March 31. GPA and GWA customers, particularly those unable to use the utility’s online payment options, can conveniently make cash, check and credit card payments at the GWA Upper Tumon Customer Service Center drive-thru window. This service will be available Monday through Friday, from 8:30 A.M. to 3:30 P.M.
  • IT&E: The company is removing data caps for all its Guam postpaid subscribers until March 31 and is pushing back bill due dates.  Bill payment deadline has been pushed back from the 15th of the month. Subscribers can now pay their monthly bill anytime during the month and no late fees or suspensions will be applied. Stores remain open with strict sanitization and hand-washing procedures in place. Associates are available to help via phone at 922-4483. Phone purchases and bill payments can be made online at
  • GTA: For the next 60 days, from March 17, there will be no termination of service to any residential or business customers from their inability to pay their bills, and late fees will be waived. Same day repair and next day install should any network events impact services at home and work. Stores and call center will remain open with some schedule adjustments. 
  • Docomo Pacific: Customers with postpaid mobile plans in Guam or the CNMI have endless mobile data for the next 30 days from March 17. The company has paused all disconnects due to non-payment and will be waiving all late fees during the same 30-day period. Headquarters retail location in Tamuning is closed until further notice. All other retail locations remain open.

Governor announces stricter COVID-19 measures to enforce stay home orders

Jerick Sablan, Pacific Daily NewsPublished 1:38 p.m. ChT April 3, 2020 | Updated 3:57 p.m. ChT April 3, 2020AD0:13

Gov. Lou Leon Guerrero explains why Guam needs stricter measures to stop the spread of COVID-19 on April 3, 2020. Pacific Daily NewsCONNECTTWEETLINKEDINCOMMENTEMAILMORE

Gov. Lou Leon Guerrero announced greater control of roadways and tighter social distancing requirements.

Residents will need to show why they are out on the road and it must be essential, she said. Residents will need to have a sign on their vehicle to say what they are doing, she said.

The government plans to implement the stricter measures on Tuesday morning, Leon Guerrero said. She said it would include checkpoints to make sure people are going where they say they are going. 

More: Guam DOL anticipates 30,000 to 40,000 people will need pandemic unemployment assistance

More: First batch of USS Theodore Roosevelt sailors to move into Guam hotels for quarantine

The Guam Police Department and the Guam National Guard will be part of the enforcement, Leon Guerrero said.

She said there hasn’t been any decision on what sanctions will be at this point, but the government is working on it. 

Leon Guerrero said this doesn’t mean the island will be on lockdown or will be under martial law it’s just an escalation of her current stay-at-home measures. 

“I am using my authority to make sure we minimize exposure of our community so we can better control and eradicate the transmission of coronavirus,” she said. 

Social gatherings of any type will be prohibited to break the chain of transmission of COVID-19, she said.

More details will be provided later, she said. 

“Now is the time for solidarity,” she said. 

Leon Guerrero said restrictions will stay in place until there signs that things are better. She asks everyone to do their part to make the cases go down.

She said she doesn’t want to go to drastic measures like closing grocery stores and other businesses.

“I’m hoping we don’t get to that point and I know we won’t get to that point,” Leon Guerrero said. 

COVID-19 projections

Leon Guerrero’s medical advisory council shared projections of COVID-19 to make people understand why the measures are needed. She said the data would startle residents, but the fear must make people take action.

“COVID-19 does not discriminate,” she said.

Dr. Felix Cabrera said without implementing stricter compliance, Guam could suffer its greatest casualties since World War II. 

The current trajectory, which shows a 20% decrease in the spread rate, shows 6,000 hospital beds will be needed at the peak, and total deaths after five months would be 3,000.

If Guam works harder, the island could achieve a 40% decrease in the spread, Cabrera said.

“We need all of you to do your part,” the governor said.

Stay at home orders must be taken seriously by the people of Guam, Cabrera said. 

Alternate care sites

Dr. Luis Cruz has been working with federal partners to identify alternate care sites.

Some sites include several parking lots, the University of Guam Calvo Field house, and the Guam Greyhound Park.

Dr. Hoa Nguyen said the island is at war with COVID-19. 

“The enemy is invisible,” he said.

Everyone needs to do their part and stay at home. If they need to go outside, they should use a mask and wash their hands, he said. 

“Try to go out as little as possible,” he said.

Leon Guerrero said people are not recovering as quickly as new cases are confirmed and she pleads to residents to heed her stay at home orders to do their part.

“If you do not need to go anywhere, stay home,” she said. 

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